Refund policy

We want you to feel confident and supported in your purchase. Please review the following return and refund guidelines carefully.

One-Time Product Purchases

We offer a 30-day return window for eligible one-time purchase products. To be eligible for a return:

  • The item must be unopened, unused, and in its original packaging

  • You must provide proof of purchase (e.g., order confirmation or receipt)

To start a return, contact us at support@sensorytheraplaybox.com within 30 days of receiving your item.

If your return is approved, we’ll provide you with a return shipping label and instructions.

Returns must be sent to:

Sensory TheraPLAY Box LLC

60 June Road, P.O. Box 228

North Salem, New York 10560

Please note: Items returned without first requesting approval will not be accepted.

Sensory TheraPLAY Box Subscription

We do not accept returns on Sensory TheraPLAY subscription boxes once they have shipped. However:

  • If your box arrives damaged, incomplete, or with incorrect items, please notify us at support@sensorytheraplaybox.com within 7 days of receiving it so we can make it right.

  • Due to the nature of our curation and shipping process, we cannot guarantee cancellations or changes once a subscription box has shipped.

📥 Digital Downloads & E-Guides

All sales of digital products (including e-books, guides, and PDFs) are final and non-refundable.

💬 Not Satisfied? Let Us Know

While we follow these policies to ensure consistency, your satisfaction matters to us.

If you are truly unsatisfied with your experience or purchase, please reach out to support@sensorytheraplaybox.com — we’re happy to help on a case-by-case basis.

🔄 Exchanges

The fastest way to get what you want is to initiate a return (if eligible), and then place a separate order for the new item.

🇪🇺 European Union Cooling-Off Period

If your merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Items must be unopened, unused, and in their original packaging. Proof of purchase is required.

💳 Refunds

Once we’ve received and inspected your return, we’ll let you know if your refund has been approved.

If approved, your refund will be automatically issued to your original payment method within 10 business days.

Please note:

  • It may take additional time for your bank or credit card company to process the refund.

  • If more than 15 business days have passed since your return was approved, please contact us at support@sensorytheraplaybox.com.